Resources

FAQ

How long does it take for you to complete my order?

There is generally a 5 day turn around from the time that your artwork has been approved for your job to be collected. This can also be quicker depending on the current workload. If your job is urgent, we will try and accommodate as much as we can.

What is a "proof"?

A soft PDF proof is supplied for every order. The soft PDF proof allows the customer to confirm what we are printing. Every order must be approved prior to printing.

Can I use my own design?

Of course you can. We are more than happy for you to provide your own design. Just make sure that you have had a look at the guidelines to prepare your artwork to the specific requirements for your job. We use YouSendIt, WeTransfer and Dropbox, or you can email it through to us at info@impressprint.com.au.
Size permitted (Under 10MB).

Can I come and talk to someone face to face?

Absolutely and we’re more than happy to help you. You can visit us at 10-12 Wenvoe Street or if it suits you better, Dee, our sales & marketing manager can come to you. Just call us and we will set it up.

Can someone design my business card / flyer for me?

We certainly can and our Art Room team are more than happy to help out. Just fill in the ‘request a quote’ details and someone will be in contact to assist you. For larger branding and design tasks, our Think Creative team can definitely help!

Why aren’t you as cheap as some other online competitors?

Unlike some of the overseas and internet-based businesses in this industry - we offer a full service with real people who can help with your print and design solutions. We believe that the amazing quality of our product and our outstanding service justifies the price. Try us out, as you're likely to be pleasantly surprised. We believe we are able to have better quality control over colours, can manage your job personally and can tailor solutions to suit your needs. 

What if I want something that you don’t have listed?

In this ever-changing industry, there are new products becoming available all the time and it's very likely we can provide items not listed on our website or give you some alternative options that you mightn't have even considered. If you’d like to send through an email with the details, we'll contact you to discuss your requirements.

Terms and Conditions

Impress Print is committed to providing the highest quality products at the best prices.

Whilst we take reasonable care in creating the information on this website, this website and its content may contain errors, faults and inaccuracies, and may not be complete or current, and are subject to change without notice.

Accordingly, use of this website is entirely at your own risk, and we make no representation or warranty of any kind, express or implied, as to the operation of this website, or as to the information, content, materials, suppliers or products included on this website. To the extent that this website might contain links to websites operated by third parties, we have not endorsed or approved such other websites, or the information and materials on those websites.

Subject only to any responsibility or liability implied by law which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses whatsoever relating to or arising out of information, materials or services provided on or through our website, and where any responsibility or liability cannot by law be excluded, our liability is limited, to the supply of the goods or services, the repair of goods, or the payment of the costs of having the goods or services repaired or supplied again.

All orders will receive a soft pdf proof for approval prior to scheduling printing. In regard to supplied or designed artwork, it is the client's responsibility to check that all aspects of the artwork are correct, including spelling and grammar. Printing cannot commence until a proof has been approved for printing. Once an order is approved, no changes can be made to the order and it is not possible to cancel the order.

We only accept press-ready artwork correctly prepared for commercial printing. It must be compliant with details set up in the guidelines section or as negotiated with the Impress Print art room staff.

Fonts MUST be embedded in all documents, otherwise fonts may appear to display correctly on your screen but may not print correctly. We take no responsibility for artwork supplied where fonts are not embedded.

Our art room team takes great care in checking all customer supplied files. We do our very best to inform all our clients of any printing problems that may occur. In saying that, we cannot be held responsible for artwork not correctly prepared for commercial printing. Should you choose to supply your own artwork, the ultimate responsibility lies with you, our valued client. As a general rule, we recommend that all artwork be prepared by qualified graphic designers experienced in the print industry.

Every order must be approved by the customer prior to going to print. We supply a soft PDF proof for every order so that the customer can confirm we are printing the correct file and that the trim marks are in the correct location. Our soft PDF proof may not show postscript issues such as problems relating to transparency, gradient or overprint/knockout. It is up to you, the customer, to ensure this has been correctly prepared for commercial printing by a person experienced in graphic design and pre-press.

Terms and Conditions and prices are subject to change without notice.